HSL prides itself on its customer service and so a Hornet Solutions Feedback form is sent to every client with their invoice. This provides each customer with a chance to let us know how we are doing.
We collate and analyse these on a regular basis and the results are here for you to see for yourself…
We are genuinely proud of the feedback and the fact that every single customer who completed a service quality feedback form said they would recommend Hornet Solutions to other businesses.
This may well be why in its first year HSL was nominated as start-up business of the year by the local Business Enterprise Agency.
What I liked best about HSL’s service was that they took time to fully understand the business and the way the problem affected us and provided excellent support and follow up. I would recommend Hornet to other businesses because I am confident that the consultants understand that every business is unique and would deal with every problem with a well-considered and individual approach. Overall I believe HSL to be business-like and professional. But also with just the right amount of good humour which is very welcome at times.
Stan Harvey, General Manager, Evergreen Office Supplies
I was very satisfied with the service provided by Hornet Solutions. What I liked best was the friendly but professional approach and the consultant’s straight talking; I always felt confident after talking to the consultant that I knew the do’s and don’ts of operating my business.
I would recommend Hornet to other businesses because of the faultless service and the ability of the consultant to get into my head and understand my requirements also it’s stuff you can’t get from a book. Businesses need this advice if they are going to operate properly.
In summary I would just have to say SUPERB!
Andrew Wootton, Managing Director, Get You Home
I was very satisfied with the service provided by Hornet Solutions. What I really liked was the very personal, informal approach with no fuss or no annoyance. I would recommend Hornet to other businesses because they were reliable, professional and provided a quick response when needed. I think the service received from Hornet is very good!
Trainee Derivatives broker
I will never forget the support and dedication provided by Hornet Solutions. The service was first class. The consultant demonstrated a personal interest, in-depth employment law/HR knowledge, efficiency and immense dedication to first class levels of customer service.
International Loss Adjuster
Hornet Solutions provided a personal and personalised service that actually listened to what I needed/wanted and then delivered a suitable package. I have no hesitation in both using and recommending Hornet Solutions in the future. In a small business you need to have confidence that your outsourced service provider can work with you and to your timescales and this is what Hornet does very well.
Martin Anderson, Director, Diamond
We have used Hornet Solutions for a number of years for all our HR requirements and have found them always to be professional and a wealth of information. Current legislation for the recruitment and management of staff is daunting and, particularly in our line of business, a need for up to date HR advice is a must. We use Hornet Solutions as an extension of our team and I have no hesitation whatsoever in recommending their services.
J Smalley, Director, Paper Mountain Solutions
I would just like to let you know what a differance you have made to our organistation. I cannot express just how much real value you bring to every minute of consultation. Thank you for helping us navigate through unfamiliar waters.
David Molan, Director, uk healthzone
Karen is quite simply a joy to work with. She is an incredibly professional, energetic and commercially driven HR professional. I worked with Karen for just over 2 years and during that time witnessed her astute, empathetic and highly influential business partnering skill set.
Karen is a highly skilled change agent capable of managing multiple projects and has a well developed coaching and influencing capability. Karen is a great sounding board with a wealth of knowledge that benefits any company who cares to ask for assistance.
I would love the opportunity to work with Karen again and would thoroughly recommend her
Martin Wood
Your free 1/2 consultation helped me get another £1500 when I was being made redundant and every penny counted!!
Because of your advice I was able to point out the errors the company had made in the process and this meant that they had to employ me for an extra 16 days. These extra 16 days meant that I had been at the organisation another completed year which gave me another 2 weeks redundancies monies and the consultation period went over the 1st April and I was due a pay rise so the whole of my redundancy package was calculated on my new salary!
I would also like to say that I liked the honesty with which you answered my queries so I knew exactly where I stood on the matter and I really appreciated the reassurance that what my company was trying to do with me was wrong.
Overall I am delighted that I took up the offer of your free half hour. This is an excellent service!
I can't thank you enough.
Beatrice Bunce
Karen provides sound legal advice coupled with real world HR experience and knowledge to provide a powerful combination. She has an energy and enthusiasm for her work which she brings to her dealings with customers. Karen is tenacious and a considerable asset to have on your side during any employment issue.
Mark Ford
I would have no hesitation in recommending Hornet solutions to anyone with employment problems. The service we received from Karen was very personal and very rare in any industry that we have come across. My wife was in a very difficult situation at work and had gained advice from a local hr company (HR SOS), but although we felt the advice given was professional, we felt that it lacked the personal touch and empathy that my wife needed in her case. Karen blew us away with her dedication, knowledge and experience of her profession. If you have an employment problem, you have no need to look any further, from our experience, Hornet is definitely the answer.
G. A.
The service provided by Hornet was perfect. I simply couldn’t ask for more.
M.D. Insurance Industry