FIRST ½ HOUR CONSULTATION FREE - NO OBLIGATION, NO HARD SELL
HSL prides itself on its customer service and so a Hornet Solutions Feedback form is sent to every client with their invoice. This provides each customer with a chance to let us know how we are doing.
We collate and analyse these on a regular basis and the results are here for you to see for yourself…
We are genuinely proud of the feedback and the fact that every single customer who completed a service quality feedback form said they would recommend Hornet Solutions to other businesses.
This may well be why in its first year HSL was nominated as start-up business of the year by the local Business Enterprise Agency.
As a local plumbing and heating company, when we experienced difficulties with an employee acting inappropriately we didn't know where to turn to for help as we knew we had to deal with it sensitively and professionally.
Hornet solutions cam in and were understanding and helpful, They made a huge problem for us manageable and although it was a difficult process to go through, we couldn't have done it by ourselves.
If we ever had problems again we would definitely use them. I would highly recommend Hornet Solutions for your HR problems because of their experience and professionalism. They will listen to your needs and do what they say they are going to do.
A W Plumbing & Heating (Ipswich) Ltd
Cleaning Solutions is a relatively small company and doesn’t have the benefits of its own Human Resources department. Hornet Solutions came highly recommended to me. I have used the company recently and found Karen, my advisor, to be professional, courteous and extremely knowledgeable. I pay a monthly amount and can ‘bank’ some hours for future use which works well for me as I don’t then have a big bill at the end. I felt very confident working with Karen, and have been continually impressed by the way she works and deals with problems. I cannot recommend this company highly enough!
Heather Hurrell, Cleaning Solutions
What I liked best about HSL’s service was that they took time to fully understand the business and the way the problem affected us and provided excellent support and follow up. I would recommend Hornet to other businesses because I am confident that the consultants understand that every business is unique and would deal with every problem with a well-considered and individual approach. Overall I believe HSL to be business-like and professional. But also with just the right amount of good humour which is very welcome at times.
Stan Harvey, General Manager, Evergreen Office Supplies
I was very satisfied with the service provided by Hornet Solutions. What I liked best was the friendly but professional approach and the consultant’s straight talking; I always felt confident after talking to the consultant that I knew the do’s and don’ts of operating my business.
I would recommend Hornet to other businesses because of the faultless service and the ability of the consultant to get into my head and understand my requirements also it’s stuff you can’t get from a book. Businesses need this advice if they are going to operate properly.
In summary I would just have to say SUPERB!
Andrew Wootton, Managing Director, Get You Home
I was very satisfied with the service provided by Hornet Solutions. What I really liked was the very personal, informal approach with no fuss or no annoyance. I would recommend Hornet to other businesses because they were reliable, professional and provided a quick response when needed. I think the service received from Hornet is very good!
Trainee Derivatives broker
I will never forget the support and dedication provided by Hornet Solutions. The service was first class. The consultant demonstrated a personal interest, in-depth employment law/HR knowledge, efficiency and immense dedication to first class levels of customer service.
International Loss Adjuster
Hornet Solutions provided a personal and personalised service that actually listened to what I needed/wanted and then delivered a suitable package. I have no hesitation in both using and recommending Hornet Solutions in the future. In a small business you need to have confidence that your outsourced service provider can work with you and to your timescales and this is what Hornet does very well.
Martin Anderson, Director, Diamond
We have used Hornet Solutions for a number of years for all our HR requirements and have found them always to be professional and a wealth of information. Current legislation for the recruitment and management of staff is daunting and, particularly in our line of business, a need for up to date HR advice is a must. We use Hornet Solutions as an extension of our team and I have no hesitation whatsoever in recommending their services.
J Smalley, Director, Paper Mountain Solutions
I would just like to let you know what a differance you have made to our organistation. I cannot express just how much real value you bring to every minute of consultation. Thank you for helping us navigate through unfamiliar waters.
David Molan, Director, uk healthzone
Karen is quite simply a joy to work with. She is an incredibly professional, energetic and commercially driven HR professional. I worked with Karen for just over 2 years and during that time witnessed her astute, empathetic and highly influential business partnering skill set.
Karen is a highly skilled change agent capable of managing multiple projects and has a well developed coaching and influencing capability. Karen is a great sounding board with a wealth of knowledge that benefits any company who cares to ask for assistance.
I would love the opportunity to work with Karen again and would thoroughly recommend her
Martin Wood
Your free 1/2 consultation helped me get another £1500 when I was being made redundant and every penny counted!!
Because of your advice I was able to point out the errors the company had made in the process and this meant that they had to employ me for an extra 16 days. These extra 16 days meant that I had been at the organisation another completed year which gave me another 2 weeks redundancies monies and the consultation period went over the 1st April and I was due a pay rise so the whole of my redundancy package was calculated on my new salary!
I would also like to say that I liked the honesty with which you answered my queries so I knew exactly where I stood on the matter and I really appreciated the reassurance that what my company was trying to do with me was wrong.
Overall I am delighted that I took up the offer of your free half hour. This is an excellent service!
I can't thank you enough.
B. B.
Karen provides sound legal advice coupled with real world HR experience and knowledge to provide a powerful combination. She has an energy and enthusiasm for her work which she brings to her dealings with customers. Karen is tenacious and a considerable asset to have on your side during any employment issue.
M. F.
I would have no hesitation in recommending Hornet solutions to anyone with employment problems. The service we received from Karen was very personal and very rare in any industry that we have come across. My wife was in a very difficult situation at work and had gained advice from a local hr company (HR SOS), but although we felt the advice given was professional, we felt that it lacked the personal touch and empathy that my wife needed in her case. Karen blew us away with her dedication, knowledge and experience of her profession. If you have an employment problem, you have no need to look any further, from our experience, Hornet is definitely the answer.
G. A.
The service provided by Hornet was perfect. I simply couldn’t ask for more.
M.D. Insurance Industry
A personal and friendly service and always just a phone call away with reassurance.
I would recommend Hornet Solutions to anyone that needed help in any HR situation. The caring and compassionate way that Karen handled my redundancy I found very reassuring. Knowing that somebody as knowledgeable fighting your corner in a time of great personal stress, when my insurers solicitors had let me down, was most welcome. Karen was able to achieve an out of court settlement which best suited my situation and not be intimidated by the bullying tactics of my former employers and their representatives.
T. P.
Thank you for the time you have spent advising me and Michelle over the HR and employment law matters that have arisen. You have shown throughout this time great energy and trust dealing with the problem, always contactable, willing to take the time to talk to us, no matter the time of day, or which day. I personally can't thank you enough for the help and support you gave Michelle in dealing with this matter. I would have no hesitation in recommending you to anyone.
Stefan LLoyd, Managing Director, LLoyds General Building Maintenance Limited
am writing to say a big Thank You for your advice and guidance regarding our staff contracts and various staffing issues. As a florist and balloon designer, I pride myself on my attention to detail and regard customer service as paramount, so it was gratifying to find that every contact I have had with Hornet Solutions, has been dealt with in a professional, efficient and knowledgeable way, conveying the necessary actions in understandable, plain English!
Hornet Solutions 'go the extra mile' for their customers, and nothing is too much trouble for them. I have no hesitation in recommending them to any business requiring HR Assistance, and will endeavour to find contacts for them.
Once again, Thank U for your help, and my best wishes for the continued success of your business.
Deborah Buckles, Owner, BOA.
We had been looking to put staff contracts in place for a number of months with a shortlist of potential HR providers tendering for the work. Hornet Solutions offered us a cost effective and tailored solution that works for both Hudson Signs as a company and the staff. Standard templates downloaded from the Internet have their place but will never understand your business on a personal level and be able offer a bespoke staff contracts scheme that not only sets your company’s expectations but offers staff job security and loyalty. Overall I would describe HSL as friendly, efficient and cost effective with a full understanding of our business commercially which helped when tailoring the staff contracts.
Tom Wright. Director. Hudson Signs Limited
Karen helped me face one of the toughest experiences of my life. Letting people go is hard and emotional but Karen helped keep it all in perspective. Laughter through tears made it just a bit more bearable!
Claire Selt, Managing Director of New Homes Law
What can I say? Thanks doesn’t seem enough. What I can say though, is that the period leading up to the tribunal hearing was one of the most stressful I have ever been through. Yet you made it so much easier for me to cope. Without your support and guidance I would have found it all so much more difficult. You were always there on the end of the telephone when I needed you and your knowledge of employment law meant that good, solid advice was never far away. I can’t tell you how much it helped having you in our camp. Put simply, you have been a star. I would thoroughly recommend your services to anyone experiencing problems of a human resource nature.
S. N.
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What our clients say
The service provided by Hornet was perfect. I simply couldn’t ask for more
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